Most Discussed: All Time
| Title | Date | Author | Type | Views | Comments |
|---|---|---|---|---|---|
| Social CRM - a dead end? | 2009-12-11 | Axel Schultze | Blog | 6,629 | 42 |
| "Social CRM" is Dead, Long Live the Social Customer Experience | 2011-06-21 | Bob Thompson | Blog | 12,568 | 34 |
| Who Will Miss Car Dealers? Not Customers! | 2009-05-15 | John Todor | Blog | 5,285 | 31 |
| What Exactly Is CRM? | 2007-11-21 | Graham Hill | Blog | 12,282 | 30 |
| A Manifesto for Social Business | 2009-11-10 | Graham Hill | Blog | 29,496 | 24 |
| Customer Experience Management: 10 Best Practices to Create Real Business Value | 2009-08-28 | Shaun Smith | Article | 25,912 | 23 |
| Happy 10th Anniversary to the CustomerThink Community! | 2010-01-25 | Bob Thompson | Blog | 6,542 | 19 |
| Salesforce.com Launches Hype-as-a-Service, Erodes Trust | 2009-09-11 | Bob Thompson | Blog | 8,864 | 19 |
| Your sales process is old and it sucks | 2010-02-11 | Axel Schultze | Blog | 4,701 | 19 |
| Why Businesspeople Use Twitter: Tales From the Trenches | 2009-04-17 | John Todor | Article | 8,799 | 18 |
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- The Power of Text Analytics in Customer Experience Programs
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